01Who we are
Care Partner (app ID com.nixondynamic.carepartner) is the Doctors Solutions app for registered doctors, operated by [Registered company name](“we”, “us”). Doctors use it to complete verification, publish their availability, manage appointments, consult patients by video or voice, and receive payouts.
We are the Data Fiduciary for your account, verification and payout data. For the patient information you see and the clinical notes you write, you remain professionally responsible under medical regulations, and you must use that information only to provide care.
02Data we collect
| Data | What it includes | Why we need it |
|---|---|---|
| Account | Name, email, phone number, password (hashed), profile photo | Sign-in, account security, contacting you |
| Professional profile | Qualifications, specialities, experience, languages, clinic details, consultation fees | Showing your profile to parents in PediaCare |
| Verification | Medical registration number and council, identity documents (such as PAN or Aadhaar) and certificates you upload | Confirming you are a registered practitioner before you are listed |
| Schedule | Working hours, blocked dates, consultation preferences | Letting parents book available slots |
| Consultations | Appointments, notes and prescriptions you write, ratings you give and receive | Running consultations and keeping records |
| Payouts | Bank account number, IFSC, account holder name or UPI ID, earnings and settlement history | Paying you and meeting tax obligations |
| Support | Tickets and messages you send to our support team | Answering your request |
| Device and diagnostics | Device model, OS version, app version, push notification token, IP address, error logs | Delivering notifications and call alerts, checking for required updates, fixing errors |
03Patient data you can see
For appointments booked with you, the app shows the child's profile, the reason for the visit, files the parent attached and relevant history. Access is limited to your own patients. Do not copy, screenshot or share this information outside the app except as medical practice rules permit.
04Device permissions
The app asks for each permission only when you first use the feature that needs it. You can decline or revoke any of them and keep using the rest of the app.
| Permission | iOS / Android | Used for |
|---|---|---|
| Camera | Camera / CAMERA | Video consultations with patients |
| Microphone | Microphone / RECORD_AUDIO | Voice and video consultations |
| Photos and files | Photo library, Files / system photo & file picker | Uploading a profile picture and verification documents. Only the items you pick are accessed |
| Notifications | Notifications / POST_NOTIFICATIONS | New bookings, reminders, incoming calls, verification and payout updates |
| Bluetooth | — / BLUETOOTH_CONNECT | Routing call audio to a Bluetooth headset |
| Network, wake lock, vibration | — / INTERNET, ACCESS_NETWORK_STATE, WAKE_LOCK, VIBRATE | Connecting to our servers, detecting offline mode, keeping calls alive, alerting you |
Care Partner does not access your location, contacts, calendar or SMS. Calls are transmitted in real time and are not recorded.
06Data stored on your device
So the app works with a weak connection, it keeps a cache of your recent data and a queue of schedule and preference changes waiting to sync. Signing out clears the cache; deleting the app removes it entirely.
07App Store and Google Play summary
This table matches the App Privacy label on the App Store and the Data safety form on Google Play. All data is linked to your account, encrypted in transit, and never used for tracking or advertising.
| Store category | Collected | Purpose | Optional? |
|---|---|---|---|
| Contact info: name, email, phone | Yes | App functionality, account management | Required |
| Sensitive info / government ID: verification documents | Yes | App functionality (fraud prevention, security) | Required to be listed |
| Financial info: bank or UPI details, earnings | Yes | App functionality | Required for payouts |
| Health & fitness: patient notes and prescriptions you write | Yes | App functionality | Required for consultations |
| User content: photos, files and docs | Yes | App functionality | Required for verification |
| User content: customer support | Yes | App functionality | Optional |
| Identifiers: user ID, device / push token | Yes | App functionality | Required |
| Diagnostics: crash and error logs | Yes | App functionality, analytics of errors | Required |
| Audio and video during calls | Processed in real time only, not stored | App functionality | Optional |
| Location, contacts, browsing history | No | — | — |
08How long we keep data
We keep your data while your account is active. When you delete your account we erase or anonymise it within 30 days, except where the law requires us to keep it longer:
- Consultation notes and prescriptions: for the period required by medical record rules, because they form part of the patient's record.
- Verification decisions: kept as an audit record of who was approved and when.
- Payment and tax records: for the period required by Indian tax law.
- Server error and access logs: deleted automatically after a limited period.
09How we protect data
- All traffic between the app and our servers is encrypted in transit (HTTPS/TLS).
- Passwords and one-time codes are stored only as one-way hashes.
- Uploaded files are kept in private cloud storage and served through short-lived links.
- Video and voice rooms are opened with short-lived, server-issued access tokens.
- Staff access to the operations console is limited by role and logged.
10Advertising, tracking and sale of data
- We do not show ads and do not include advertising or third-party analytics SDKs.
- We do not track you across other companies' apps or websites, and do not use the iOS advertising identifier (IDFA) or the Android advertising ID.
- We do not sell personal data or share it with data brokers.
11Your choices and rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask for a summary of the personal data we hold about you and how it is used.
- Correct or update your data (most of it can be edited directly in the app).
- Withdraw consent and ask us to erase your data.
- Nominate another person to exercise these rights if you die or become incapable.
- Raise a grievance with us, and then with the Data Protection Board of India.
You can turn off camera, microphone, photo and notification access at any time in your device settings; only the feature that needs it stops working. To delete your account and data, follow the steps on our account deletion page.
12Changes to this policy
We post changes on this page and update the date at the top. When a change materially affects how we use your data, the app asks you to review and accept the new version before you continue.
13Contact us
You can also raise a request from the app under Settings → Help & support. For general help, write to [support@your-domain].
Privacy questions and requests: [privacy@your-domain]
[Registered company name], [Registered office address]
Grievance Officer (Information Technology Act, 2000 and DPDP Act, 2023): [Grievance Officer name], [grievance@your-domain], [Grievance Officer postal address]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. If you are not satisfied, you can complain to the Data Protection Board of India.