Privacy CentreDelete account
Delete your account and data
You can ask us to delete your account at any time, whether or not the app is still installed. Uninstalling the app on its own does not delete your account.
- Applies to
- PediaCare and Care Partner
- Completed within
- 30 days
Draft for legal review. This text describes how the app works today but is not legal advice. Details in [brackets] must be completed before the URL is submitted to the App Store or Google Play.
How to request deletion
From the app
- Open Settings → Help & support.
- Raise a ticket with the subject Delete my account.
Without the app
- Email [privacy@your-domain]from the address registered on your account, with the subject “Delete my account”.
- Say which app you use: PediaCare (parents) or Care Partner (doctors).
We may ask you to confirm the request with a one-time code so nobody else can delete your account. We complete deletion within 30 days and email you when it is done.
What is deleted
- Your profile, sign-in details and profile photo.
- PediaCare: child and family profiles, growth, milestone and vaccination records, and uploaded health files.
- Care Partner: your public profile, schedule, verification documents and payout details.
- Notification tokens, preferences and support tickets.
What we keep, and for how long
- Consultation notes and prescriptions, for the period required by medical record rules.
- Payment, refund and payout records, for the period required by Indian tax law.
- Doctor verification decisions, as an audit record.
- Server logs, until they expire automatically.
Retained records are kept only for these legal purposes and are deleted when the period ends.
Deleting some data only
You can remove a child profile, uploaded file or profile photo yourself in the app, or ask us by email to delete specific data while keeping your account.