01Who we are
PediaCare (app ID com.nixondynamic.pediacare) is a pediatric care app for parents and legal guardians, operated by [Registered company name](“we”, “us”) under the Doctors Solutions platform. It lets you keep your children's health profiles, track growth and vaccinations, book verified pediatricians and consult them by video or voice.
We are the Data Fiduciary for your account, family and booking data. Doctors you consult are independently responsible for the clinical records they create.
02Data we collect
| Data | What it includes | Why we need it |
|---|---|---|
| Account | Name, email, phone number, password (hashed), profile photo | Sign-in, account security, contacting you |
| Children and family | Child's name, date of birth, sex, growth measurements, milestones, vaccination records, family members you add | Growth charts, vaccination schedules, reminders, giving your doctor context |
| Health files | Reports, prescriptions and photos you upload or photograph | Keeping records in one place and sharing them with the doctor you book |
| Appointments | Bookings, symptoms you describe, consultation notes and prescriptions from your doctor, ratings and reviews, reports about a doctor | Running consultations and keeping the service safe |
| Payments | Amount, status and transaction reference. Card, UPI and bank details are entered with our payment provider and never stored by us | Charging for consultations and issuing refunds |
| Support | Tickets and messages you send to our support team | Answering your request |
| Device and diagnostics | Device model, OS version, app version, push notification token, IP address, error logs | Delivering notifications, checking for required updates, fixing errors |
03Device permissions
The app asks for each permission only when you first use the feature that needs it. You can decline or revoke any of them and keep using the rest of the app.
| Permission | iOS / Android | Used for |
|---|---|---|
| Camera | Camera / CAMERA | Video consultations; photographing reports, prescriptions and profile pictures |
| Microphone | Microphone / RECORD_AUDIO | Voice and video consultations |
| Photos and files | Photo library, Files / system photo & file picker | Choosing a profile picture and uploading health files. Only the items you pick are accessed |
| Notifications | Notifications / POST_NOTIFICATIONS | Booking confirmations, appointment and vaccination reminders, incoming-call alerts |
| Bluetooth | — / BLUETOOTH_CONNECT | Routing call audio to a Bluetooth headset |
| Network, wake lock, vibration | — / INTERNET, ACCESS_NETWORK_STATE, WAKE_LOCK, VIBRATE | Connecting to our servers, detecting offline mode, keeping calls alive, alerting you |
PediaCare does not access your location, contacts, calendar or SMS. Calls are transmitted in real time and are not recorded.
04Children's data
PediaCare is used by adults to manage care for their children; children do not hold accounts. Account holders must be 18 or older. By adding a child profile you confirm that you are the child's parent or lawful guardian and consent to us processing the child's data for their care, as required by Section 9 of the DPDP Act.
We never track, profile or target advertising at children, and we use their data only for the features described here.
06Data stored on your device
So the app works with a weak connection, it keeps a cache of your recent data and a queue of changes waiting to sync. Signing out clears the cache; deleting the app removes it entirely.
07App Store and Google Play summary
This table matches the App Privacy label on the App Store and the Data safety form on Google Play. All data is linked to your account, encrypted in transit, and never used for tracking or advertising.
| Store category | Collected | Purpose | Optional? |
|---|---|---|---|
| Contact info: name, email, phone | Yes | App functionality, account management | Required |
| Health & fitness: health info | Yes | App functionality | Required for consultations |
| User content: photos, files and docs | Yes | App functionality | Optional |
| User content: customer support | Yes | App functionality | Optional |
| Financial info: purchase history | Yes | App functionality | Required for paid bookings |
| Identifiers: user ID, device / push token | Yes | App functionality | Required |
| Diagnostics: crash and error logs | Yes | App functionality, analytics of errors | Required |
| Audio and video during calls | Processed in real time only, not stored | App functionality | Optional |
| Location, contacts, browsing history | No | — | — |
08How long we keep data
We keep your data while your account is active. When you delete your account we erase or anonymise it within 30 days, except where the law requires us to keep it longer:
- Consultation notes and prescriptions: for the period required by medical record rules that apply to your doctor.
- Payment and tax records: for the period required by Indian tax law.
- Server error and access logs: deleted automatically after a limited period.
09How we protect data
- All traffic between the app and our servers is encrypted in transit (HTTPS/TLS).
- Passwords and one-time codes are stored only as one-way hashes.
- Uploaded files are kept in private cloud storage and served through short-lived links.
- Video and voice rooms are opened with short-lived, server-issued access tokens.
- Staff access to the operations console is limited by role and logged.
10Advertising, tracking and sale of data
- We do not show ads and do not include advertising or third-party analytics SDKs.
- We do not track you across other companies' apps or websites, and do not use the iOS advertising identifier (IDFA) or the Android advertising ID.
- We do not sell personal data or share it with data brokers.
11Your choices and rights
Under the Digital Personal Data Protection Act, 2023 you can:
- Ask for a summary of the personal data we hold about you and how it is used.
- Correct or update your data (most of it can be edited directly in the app).
- Withdraw consent and ask us to erase your data.
- Nominate another person to exercise these rights if you die or become incapable.
- Raise a grievance with us, and then with the Data Protection Board of India.
You can turn off camera, microphone, photo and notification access at any time in your device settings; only the feature that needs it stops working. To delete your account and data, follow the steps on our account deletion page.
12Changes to this policy
We post changes on this page and update the date at the top. When a change materially affects how we use your data, the app asks you to review and accept the new version before you continue.
13Contact us
You can also raise a request from the app under Settings → Help & support. For general help, write to [support@your-domain].
Privacy questions and requests: [privacy@your-domain]
[Registered company name], [Registered office address]
Grievance Officer (Information Technology Act, 2000 and DPDP Act, 2023): [Grievance Officer name], [grievance@your-domain], [Grievance Officer postal address]. We acknowledge complaints within 24 hours and aim to resolve them within 15 days. If you are not satisfied, you can complain to the Data Protection Board of India.